Return Window
We offer a 7-day, no-questions-asked return window starting from the date your order is delivered. If you're not happy with a product for any reason, you can request a return within this period.
Eligibility for Returns
To be eligible for a return, the product must be:
- Unused, unworn and in the same condition you received it
- In its original packaging, with all tags, accessories and manuals included
- Accompanied by the original invoice or order confirmation
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including personal care products, intimate wearables, and items marked as "non-returnable" on the product page. This will always be clearly stated before you complete your purchase.
How to Request a Return
To start a return:
- Go to My Account → Orders and select "Request Return" on the relevant order, or
- Message us directly on WhatsApp or via our Contact Us page with your order ID and reason for return
Our team will guide you through pickup or drop-off, depending on your location.
Damaged or Wrong Items
We're sorry if that happens. If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and its packaging. We'll arrange a free replacement or a full refund — no return shipping cost to you in these cases.
Refunds
Once your returned item is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are processed via bank transfer or UPI — we'll ask for your details securely.
Exchanges
If you'd prefer an exchange instead of a refund (for example, a different variant of the same product), let us know when you raise your return request and we'll do our best to accommodate it, subject to stock availability.